Documentation blocker
Payment is being held up because a purchase order, delivery record or other supporting document is missing or incomplete.
Outsourced credit control for UK B2B businesses
Keep unpaid invoices moving. Know what needs to happen next.
Dutycrest manages invoice follow-up and the issues delaying payment—from missing paperwork to missed payment promises. You get a clear view of where accounts stand and what needs to happen next, with customer contact handled within rules agreed with you.
Monthly packages: £275 / £575 / £995 + VAT. Customers pay your business directly.
An unpaid invoice isn’t always just a chasing problem.
Some invoices need a reminder. Others stay unpaid because something is preventing payment.
A missing purchase order. An invoice query. Internal approval that has stalled. A payment date that has been missed. Information your customer is waiting for from your team.
When the underlying issue isn’t identified and acted on, another reminder adds activity without moving the invoice any closer to payment.
An unpaid invoice can be in very different situations:
Invoice query
Your customer has raised a question about the invoice, amount, service or supporting information.
Internal approval
The invoice is sitting somewhere in your customer’s approval or accounts-payable process.
Payment promised
A payment date has been agreed, but the commitment still needs to be tracked through to actual receipt.
Missed payment promise
The agreed date has passed and the reason needs to be established and followed up.
Action from your team
The next step sits with someone in your business—for example, answering a query, approving a credit note or making a commercial decision.
The important question isn’t only: “Has this invoice been chased?”
It’s: “What is stopping it from being paid, and what needs to happen next?”
See more than the chasing activity.
Calls, emails and reminders are part of good credit control. But activity alone does not tell you what is happening with an unpaid invoice—or what needs to happen next.
Dutycrest gives you visibility into both the work being done and the position of the receivables being managed.
Illustrative example — fictional activity and balances.
Activity view
Shows what has been done.
- 18 emails sent
- 12 reminders issued
- 7 calls made
- 4 statements sent
Resolution view
Shows what is happening with the receivables—and where attention is required.
- £14,200 — Payment promisedDue 18 September
- £8,400 — Documentation blockerPurchase order required from your team
- £6,300 — Invoice disputedIssue being clarified
- £4,300 — Missed payment promiseFollow-up due
- £4,200 — Escalation decision requiredClient decision needed
Illustrative account-level example
Next action — £8,400 documentation blocker
Your team: Supply the missing purchase order reference.
Dutycrest: Confirm with your customer whether this resolves the blocker and establish the expected payment date.
Next review: 14 September
Dutycrest tracks the issues affecting payment, who needs to act and the next step required to move each case forward.
So alongside the activity being carried out, you can see:
What is moving · What is blocked · Who needs to act · What happens next
That gives you a clearer picture of your receivables and the actions needed to progress payment.
Not every customer needs the same approach.
Some accounts can follow your normal credit-control process. Others may be long-standing customers, strategically important relationships or situations where you want greater control over contact and escalation.
Dutycrest works within rules agreed with you, so the way an invoice is managed can reflect the customer relationship behind it.
Standard
Your agreed credit-control process applies, with Dutycrest managing routine follow-up and payment issues within the authority you have given us.
Sensitive
Contact and follow-up are handled with additional care, taking account of the circumstances or commercial importance of the relationship.
Protected
You retain greater control over specified accounts. Actions that you have reserved for approval are not taken without your agreement.
Hold
Customer contact is paused until you decide that activity can resume.
You set the boundaries.
Before we begin managing your receivables, we agree what Dutycrest is authorised to do and where your approval is required.
This can cover customer contact, payment-date discussions, payment plans and escalation—and can differ for particular customer relationships.
Where agreed, customer contact can be made as Dutycrest or through an approved client-branded communication arrangement. The identity used does not change the authority rules we agree with you.
The aim is not simply to chase harder. It is to keep receivables moving while working within the commercial relationships you want to protect.
How Dutycrest works
A clear process from understanding your receivables to managing what needs attention.
- 01
Understand your receivables
Start with a Receivables Review to understand your current position, overdue balances, existing credit-control process and the issues affecting payment.
- 02
Agree how we’ll work
Confirm the appropriate service, how customer contact will be handled, relationships that need a different approach, what Dutycrest is authorised to do and where your approval is required.
- 03
Manage and resolve
Dutycrest handles agreed invoice follow-up, tracks payment commitments and works through the queries, blockers and other issues delaying payment.
- 04
Keep you informed
Receive regular reporting showing the position of your receivables, what is moving, what is blocked, where your team needs to act and what happens next.
It starts with a clearer picture of your receivables.
Request a Receivables Review →Credit control delivered by people who understand credit.
Effective credit control takes more than persistence. It takes judgement.
Dutycrest is built on experience across credit management, collections and recovery, banking, finance and commercial strategy — supported by credit professionals with experience across UK and international markets.
That experience informs how receivables are assessed, how customer contact is handled and how the right next action is determined.
Experienced people. Clear judgement. Disciplined credit control.
Services & pricing
Choose the level of support your receivables need.
Three monthly services, with greater capacity and oversight as your receivables requirements grow.
Essential
£275+ VAT / month
Consistent credit control and structured management for a smaller receivables operation.
Monthly reporting
Managed
£575+ VAT / month
Greater capacity for businesses with more receivables and payment issues requiring active management.
Fortnightly reporting
Control
£995+ VAT / month
Greater capacity and oversight for more substantial receivables requirements.
Weekly reporting
Reporting & visibility
See where your receivables stand — not just what has been done.
Dutycrest reporting gives you a clear view of your outstanding receivables, the issues affecting payment and the actions needed to keep them moving.
Alongside the credit-control activity being carried out, you can see the position of the receivables that need attention.
Receivables Resolution Report
Illustrative report — fictional data
10 September 2026
£184,600Total outstanding
£72,400Of which overdue
| Customer | Amount | Issue | Position | Next action |
|---|---|---|---|---|
| Customer A | £14,200 | — | Payment promised | Payment due 18 September |
| Customer B | £8,400 | Documentation blocker | Awaiting client information | Supply PO reference |
| Customer C | £6,300 | Invoice disputed | Issue being clarified | Confirm supporting information |
| Customer D | £4,300 | Missed payment promise | Follow-up required | Contact customer |
| Customer E | £4,200 | Escalation required | Client decision needed | Agree next step |
Selected examples do not sum to the total.
See where attention is needed.
What is moving
Payment commitments and receivables that are progressing towards payment.
What is blocked
Queries, missing information, disputes and other issues preventing progress.
Who needs to act
See when the next action sits with Dutycrest, your customer or someone in your own team.
What happens next
See the next action, payment commitment, follow-up or decision required to move the issue forward.
Reporting that follows the work.
Reporting frequency depends on your service level:
- Essential — Monthly
- Managed — Fortnightly
- Control — Weekly
The aim is simple: to give you a clearer picture of your receivables and where attention is needed to keep them moving.
Receivables Review
Start with a Receivables Review.
A Receivables Review is a short initial conversation about how invoicing and follow-up work today, where payments tend to stall and how much of your receivables operation needs individual attention.
No ledger. No customer names. Nothing account-level.
From that, we'll tell you plainly if Dutycrest is a suitable fit — and, if it is, which service best matches your requirements.
Request a Receivables ReviewIs Dutycrest right for your business?
Dutycrest is designed for established UK businesses that sell to other businesses on invoice and need more consistent control over their receivables.
Dutycrest could be a good fit if:
- You invoice other businesses regularly
- You have an ongoing B2B receivables book rather than occasional one-off invoices.
- Outstanding invoices need more attention
- Routine reminders aren't always enough, and queries, blockers or missed commitments need following through.
- Credit control competes with other priorities
- Responsibility may sit with a finance team, business owner or another employee who doesn't have enough capacity to manage it consistently.
- Customer relationships matter
- You want overdue invoices followed up without treating every customer or situation in exactly the same way.
- You want clearer visibility
- You need to know more than what has been chased—you want to see what is moving, what is blocked and what needs to happen next.
Dutycrest isn't designed for:
- Consumer debt
- The service is for eligible UK B2B trade receivables. Consumer receivables are not accepted.
- One-off debt recovery
- Dutycrest is an ongoing managed credit-control service rather than a service for pursuing individual distressed debts.
- Legal enforcement
- Court proceedings, solicitor services and enforcement activity fall outside the service.
- Distressed or specialist debt
- Historic distressed portfolios and matters requiring specialist recovery, legal determination or enforcement fall outside the service.
- General accounting or bookkeeping
- Dutycrest focuses on receivables management rather than providing a wider outsourced accounting function.
Receivables are subject to acceptance.
Before we begin managing receivables, we confirm that they fall within the types of receivables Dutycrest is able to manage.
Not sure where your business fits?
The Receivables Review gives us enough information to understand your situation and tell you plainly if Dutycrest is a suitable fit.
Request a Receivables ReviewClear controls around how your receivables are managed.
Dutycrest is designed to operate within agreed boundaries, with clear responsibility for customer contact, escalation and the handling of receivables information.
Agreed authority
Before work begins, we agree what Dutycrest is authorised to do, where your approval is required and which customer relationships need a different approach.
Defined service scope
Dutycrest manages eligible UK B2B trade receivables within an agreed service scope. Matters outside that scope are identified rather than allowed to drift into work we are not engaged to perform.
Receivables are subject to acceptance.
Receivables are reviewed before live management begins to confirm that they fall within the types of receivables Dutycrest is able to manage.
Direct payment to your business
Your customers continue to pay your business directly. Dutycrest does not receive or hold debtor payments on your behalf.
Controlled access to information
We aim to use only the information needed to manage the agreed receivables process, with access limited to the people and systems required for the work.
Clear escalation
Where an issue requires your decision, specialist input or falls outside the agreed service, it is surfaced rather than handled beyond the authority you have given us.
Operating within agreed boundaries.
The aim is simple: your receivables should be managed consistently, transparently and within the rules agreed with you.
A more considered approach to credit control.
Dutycrest is a UK business providing managed credit-control support to businesses that sell to other businesses on invoice.
We built our approach around a simple observation: unpaid invoices don’t always move because another reminder is sent. Sometimes progress depends on identifying the issue behind the delay, who needs to act, and following through.
That’s why our approach combines consistent credit-control activity with structured management of queries, blockers, payment commitments and decisions.
Our operating principle is straightforward: understand what is happening, keep the next action clear and manage receivables within the commercial boundaries agreed with each client.
Experience behind Dutycrest
Dutycrest’s operating model is built on more than 25 years of combined experience across credit management, collections and recovery, banking, finance and commercial credit sales — gained across UK and international markets.
This includes senior leadership experience across credit, collections and recovery within financial services, consumer-finance experience in banking, international experience involving commercial credit sales, and the practical knowledge of experienced credit-management professionals.
This depth of experience gives Dutycrest a clear understanding of how receivables behave, why payments stall and how different payment issues need to be managed to move accounts towards resolution.
Ready for a clearer view of your receivables?
Start with a short Receivables Review. We'll understand how credit control works in your business, where payments tend to stall and the level of support you may need.
No ledger. No customer names. Nothing account-level to get started.
Request a Receivables Review