Services & pricing
Clear monthly pricing. Defined service capacity.
Dutycrest offers three levels of managed B2B credit-control support. Each uses the same core approach to invoice follow-up, payment issues, customer relationships and resolution reporting, with greater capacity and oversight as your requirements grow.
Your Receivables Review helps confirm which service best fits your receivables operation.
Compare services
| Service capacity and features | Essential | Managed | Control |
|---|---|---|---|
| Monthly price | £275 + VAT | £575 + VAT | £995 + VAT |
| Active customer accounts | Up to 50 | Up to 120 | Up to 250 |
| Monthly invoices | Up to 100 | Up to 250 | Up to 500 |
| Active resolution cases at one time | Up to 10 | Up to 25 | Up to 50 |
| Invoice follow-up | ✓ | ✓ | ✓ |
| Payment-issue management | ✓ | ✓ | ✓ |
| Payment-promise tracking | ✓ | ✓ | ✓ |
| Missed-promise follow-up | ✓ | ✓ | ✓ |
| Invoice queries & blockers | ✓ | ✓ | ✓ |
| Client-action tracking | ✓ | ✓ | ✓ |
| Customer-relationship controls | ✓ | ✓ | ✓ |
| Escalation recommendations | ✓ | ✓ | ✓ |
| Resolution reporting | ✓ | ✓ | ✓ |
| Reporting frequency | Monthly | Fortnightly | Weekly |
The same core Dutycrest approach operates across all three services. The appropriate level depends on receivables volume, the number and complexity of payment issues requiring individual attention, and the level of reporting and oversight required.
Request a Receivables Review →How service capacity works
The size of a receivables operation isn't determined by the value of the ledger alone.
Dutycrest considers four factors when establishing the appropriate service level.
Active customer accounts
The number of customer accounts with receivables currently being managed by Dutycrest.
Monthly invoices
The number of invoices entering the managed receivables process during the month.
Active resolution cases
Payment issues that require individual attention rather than routine follow-up alone.
These can arise from situations such as documentation blockers, invoice queries, internal approval delays, missed payment promises, disputes, payment plans or actions required from your team.
Several invoices can relate to the same underlying payment issue, so invoice count and active resolution cases are not necessarily the same thing.
Case complexity
Active resolution cases can require very different levels of work.
A straightforward missed payment promise is not the same as a dispute requiring repeated investigation, documentation and coordination.
We therefore consider the complexity and intensity of active cases alongside the published numerical service limits. A receivables operation may require a higher service level even when its account, invoice and case volumes fall within a lower tier.
What's included across every service
Consistent invoice follow-up
Routine credit-control activity is managed according to the approach agreed with you.
Payment-issue management
Where routine follow-up isn't enough, Dutycrest identifies and follows through the issue affecting payment.
Payment-promise tracking
Agreed payment dates are recorded and monitored through to receipt, with missed commitments followed up.
Queries and blockers
Ordinary invoice queries, missing documentation and other payment blockers are identified, coordinated and kept visible.
Customer-relationship controls
Not every customer needs the same approach. Customer contact and escalation are handled within the rules and authority agreed with you.
Clear next actions
Open payment issues have an identified next action, an owner and a point for follow-up or review.
Resolution reporting
You see more than the activity completed. Reporting shows what is moving, what is blocked, who needs to act and what happens next.
Payments stay with your business
Your customers pay your business directly. Dutycrest does not receive or hold debtor payments on your behalf.
What isn't included
Dutycrest's standard services are designed for ordinary UK B2B trade receivables.
They do not include:
- Consumer debt
- Purchased debt portfolios
- Legal proceedings or court enforcement
- Solicitor or enforcement-agent services
- Insolvency services
- Highly contested matters requiring substantive legal determination
- General bookkeeping, payroll, VAT or accounts preparation
- Historic distressed-debt portfolios requiring specialist recovery
- Unlimited specialist dispute or casework
If an issue moves outside the agreed Dutycrest service, we'll identify it and discuss the appropriate next step with you.
Receivables are subject to acceptance.
Before we begin managing receivables, we confirm that they fall within the types of receivables Dutycrest is able to manage.
What if your requirements exceed your service?
The service capacities provide clear operating boundaries rather than automatic penalties.
A temporary increase does not automatically result in an additional charge.
If your receivables operation consistently exceeds the volume, active-case capacity or complexity appropriate to your current service, we'll review the position with you and agree any change prospectively.
There are no automatic per-case overage charges.
Which service is right for you?
Invoice count or ledger value alone doesn't determine the appropriate service.
We consider:
Active customer accounts · Monthly invoice volume · Concurrent active resolution cases · Case complexity and intensity
Your Receivables Review helps us understand these factors and confirm the appropriate published service and price before you commit.
Request a Receivables Review →Service FAQs
What is an active resolution case?
An active resolution case is a payment issue requiring individual attention rather than routine follow-up alone.
It can arise from a documentation blocker, invoice query, internal approval delay, missed payment promise, dispute, payment plan or action required from your team.
Several invoices can relate to the same underlying payment issue, so one active resolution case does not necessarily mean one invoice.
Why does case complexity affect the service I need?
Not every payment issue requires the same amount of work.
A straightforward payment commitment may require monitoring and one follow-up. A more involved dispute may require repeated contact, information gathering, coordination with your team and several actions before it can be resolved.
For that reason, Dutycrest considers both the number and complexity of active resolution cases when confirming service fit.
Do you contact our customers directly?
Yes, where customer contact forms part of the service agreed with you.
Before work begins, we agree how contact will be handled, what Dutycrest is authorised to do and where your approval is required.
What if we have important or sensitive customers?
They do not have to follow the same approach as the rest of your receivables.
Specific customer relationships can have different contact and approval rules, including accounts where particular actions require your approval or contact is placed on hold.
Do our customers pay Dutycrest?
No. Your customers pay your business directly. Dutycrest does not receive or hold debtor payments on your behalf.
Do you handle invoice disputes?
Dutycrest can coordinate ordinary invoice queries and disputes within the agreed service scope—for example, establishing the issue, obtaining information and keeping the required next action visible.
Matters requiring substantive legal determination or specialist legal work fall outside the standard service.
Do you take legal action against customers?
No. Legal proceedings, court enforcement and solicitor services are outside Dutycrest's standard managed credit-control service.
Where the normal credit-control process has been exhausted, Dutycrest can identify the need for escalation and discuss the next step with you.
What happens if we temporarily exceed our service capacity?
A temporary increase does not automatically create an additional charge.
If your requirements consistently exceed the volume or complexity appropriate to your service, we'll review the position with you and agree an appropriate change for future periods.
Can we change service later?
Yes. If your receivables requirements change consistently, we can review your service and agree an appropriate change prospectively.
Do I need to provide my full debtor ledger for the initial Receivables Review?
No. The initial Receivables Review can begin with an overview of your receivables position and current credit-control process without unnecessary identifiable debtor information.
Start with a Receivables Review
A Receivables Review is a short initial conversation about how invoicing and follow-up work today, where payments tend to stall and how much of your receivables operation needs individual attention.
Request a Receivables Review →